Warranty Information

Every Telesis Marking System carries a complete Parts and Service Warranty. During this time, replacement parts can be shipped free of charge, overnight in the continental United States. Plus, component exchange programs for reconditioned equipment can reduce downtime.

Extended Service warranties are available for all Telesis Marking Equipment. Customers ordering NEW equipment have the option of purchasing additional Warranty coverage within 45 days of the ship date. Contact your Telesis representative or our Customer Service Department for details.

New Equipment Warranty Policy

The following Standard Telesis PINSTAMP® Marking Systems, TeleScribe®, and PS-OCR® II Reading Systems are covered by a Two Year Warranty.

TMP4200/420	TMP4250/420	PS-OCR® II	SC5000/420
TMP4100/420	TMM5400/420	TMP1700/420	TMP3200/420
TMP3100/420	TMP6100/090	TMP1700/090	TMP3200/090
TMM5100/420	TMM7200	SC3500/420

All BenchMark^® Benchtop Marking Systems, IdentiPlate® Data Plate Printers and ProScript® Laser Marking Systems are covered by a One Year Warranty.

All standard system components are covered except consumable items such as:

Cartridge Assemblies	Solenoid Valves
Impact Pins

Additional Warranty Coverage

Repaired equipment - 30 days from the ship date.

Reconditioned equipment - 1 year from the ship date.

Warranty terms are stated in Telesis Standard Terms & Conditions of Sale.

On-Site Customer Support

On-Site Customer Support is available for Custom and Standard Systems including:

Startup assistance	Training programs
Preventive maintenance	Diagnostics

For current service rates, in Europe contact Telesis Europe BV at 31.10.462.2136.

Elsewhere, contact Telesis Customer Service Department at 1-800-867-8670 or 740-477-5000.

Component Exchange Programs

Should your Telesis System need out of warranty factory repair, we offer an Exchange Program on many marking heads and controllers. This innovative program helps avoid downtime. Call us for a complete, up-to-date price listing of Exchange Marking Heads and Controller Options.

Condition:
Only identical component models will be accepted/exchanged for reconditioned units. If a component is not listed above, it is not included in the Exchange Program.

Repairs

Repairs on all systems are available. Contact the Customer Service Department for more detailed information.

At Telesis, every marking system is thoroughly tested in every phase of the production process. This careful attention to quality ensures reliability throughout the life of your marking system.

For more information about our Warranty Program use this form:

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Warranty Information